Shipping & Duties
** Coronavirus Update **
As we are all aware of Covid-19 is causing unprecedented disruption across the globe. It’s hard to navigate the unknown, nevertheless, it goes without saying that the safety of our customers, employees, and local communities is paramount, so our production factory and logistics facilities have been optimised to ensure that extra hygiene and cleanliness standards are adhered to.
We are currently operating a normal shipping timeline across the world, but if you still have any concerns then please do not hesitate to email us at [email protected].
We are offering free local delivery and trusted international express shipping. All Dr. WhitePro shipments are sent via DHL Express Courier.
- We process orders within 1-2 business days (excluding weekends and holidays) after your payment has been made. Pre-ordered items will be proceeded within 2-3 business days of arrival in stock.
- Successfully placed orders will receive an email confirmation with the order details within 24 hours. *
- Once your order shipped, you will receive another email with a tracking number. *
- Please review and ensure that you have entered the correct address. Keep in mind that we are not responsible for non-delivery due to errors in the address that you provided. If your order is returned due to an incorrect address, we will refund your payment, however, the shipping cost will be charged, and ask that you resubmit your order.
- If you need any assistance/amendment with your order, please do not hesitate to contact us at [email protected]. We will not be able to make any changes to your order once it has shipped.
* If you do not receive the email, please kindly check your promotions folder/spam folder/spam filter or contact us for confirmation.
Most countries don’t have to pay for import tax and duty charges. You may be asked to pay these once your order arrives in the delivery country.
Dr. WhitePro is not liable for any import tax or duty charges issued by your country’s national import office. Such charges are issued to the recipient and are not controlled by Dr. WhitePro in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country’s governmental or national import office website for further information.